Privacy Policy

Information We Collect

At FutureFlow, we collect information that helps us provide you with personalized mindful awareness skills training and improve our self-development platform. The information we gather falls into several categories, each serving specific purposes in delivering our services effectively.

Personal Information You Provide

• Account Information: Name, email address, phone number, and password when you create your FutureFlow account
• Profile Details: Meditation experience level, personal goals, preferred learning styles, and progress tracking preferences
• Communication Data: Messages sent through our contact forms, support requests, and feedback submissions
• Payment Information: Billing address and payment method details (processed securely through our payment partners)
• Program Participation: Course selections, completion rates, quiz responses, and learning assessments

Automatically Collected Information

• Usage Analytics: Pages visited, features used, time spent on platform, and learning session duration
• Device Information: Browser type, operating system, IP address, and unique device identifiers
• Location Data: General geographic location (city/region level) for content localization purposes
• Performance Metrics: System response times, error logs, and feature usage patterns

How We Use Your Information

Your information enables us to create a personalized learning experience that adapts to your unique journey in developing mindful awareness skills. We use this data responsibly and only for purposes that directly benefit your experience with our platform.

Purpose	Data Used	Legal Basis
Account Management	Personal details, login credentials	Contract performance
Personalized Learning	Progress data, preferences, usage patterns	Legitimate interest
Customer Support	Communication history, account information	Contract performance
Platform Improvement	Aggregated usage analytics	Legitimate interest
Marketing Communications	Contact details, preferences	Consent

Information Sharing and Disclosure

We maintain strict controls over your personal information and share it only in specific, limited circumstances that are essential for our service operation or legally required. Your trust is paramount, and we never sell your personal data to third parties for their marketing purposes.

Service Providers

We work with carefully selected third-party service providers who help us deliver our platform's functionality. These partners include cloud hosting services, payment processors, email delivery services, and analytics providers. All service providers are bound by strict confidentiality agreements and can only use your data for the specific purposes we've authorized.

Legal Requirements

We may disclose your information when required by law, such as in response to valid legal processes, government requests, or to protect the rights and safety of our users and the public. In such cases, we'll notify you unless legally prohibited from doing so.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously. We've implemented comprehensive security measures that include both technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data.

• Encryption: All data transmissions use TLS encryption, and sensitive stored data is encrypted at rest
• Access Controls: Role-based access restrictions ensure only authorized personnel can access personal data
• Regular Audits: Quarterly security assessments and penetration testing to identify vulnerabilities
• Data Minimization: We collect and retain only the information necessary for our stated purposes
• Secure Infrastructure: Our systems are hosted on enterprise-grade cloud platforms with built-in security features
• Employee Training: All team members receive regular privacy and security training

Your Rights and Choices

You have significant control over your personal information and how we use it. We respect your privacy preferences and provide multiple ways for you to manage your data and privacy settings.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a structured, commonly used format within 30 days of your request. You can also export your learning progress and course completion data directly from your account dashboard.

Correction and Updates

If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting our support team. We'll make corrections promptly and notify any third parties who received the incorrect information if necessary.

Deletion Rights

You can request deletion of your personal information at any time. We'll honor these requests within 30 days, except where we're legally required to retain certain information for compliance purposes. After deletion, your data will be permanently removed from our active systems.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Our retention periods vary based on the type of information and how it's used in our services.

• Account Information: Retained while your account is active and for 2 years after closure
• Learning Progress: Kept for 5 years to support long-term progress tracking and research
• Communication Records: Maintained for 3 years for customer service quality and training purposes
• Usage Analytics: Aggregated data retained indefinitely; individual data deleted after 2 years
• Marketing Preferences: Stored until you withdraw consent or request deletion

International Data Transfers

As a global platform, we may transfer your personal information to countries outside India for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your data according to Indian privacy laws and international standards.

Our primary data processing occurs within India, but some of our service providers may process data in other countries with adequate data protection laws. All international transfers are governed by appropriate legal mechanisms, including standard contractual clauses and adequacy decisions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over these technologies and can manage your preferences through your browser settings.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for basic platform functionality	Session
Performance	Help us understand platform usage patterns	1 year
Functional	Remember your preferences and settings	6 months
Analytics	Provide insights into user behavior and content effectiveness	2 years

Children's Privacy

FutureFlow is designed for adults and we don't knowingly collect personal information from children under 13 years of age. If we discover that we've inadvertently collected information from a child, we'll delete it immediately. Parents who believe their child has provided information to us should contact us right away.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we're protecting your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.